At vvj, your privacy matters. This page explains exactly what personal information we collect, why we collect it, and how we keep it safe for every player in the Philippines.
When you create an account on vvj, we collect basic personal details such as your full name, date of birth, email address, and a valid mobile number registered in the Philippines. During the account verification process, we may also ask for a government-issued ID to confirm your identity and ensure you meet the minimum age requirement for gaming on our platform. When you make deposits or request withdrawals in Philippine pesos (PHP), we collect transaction-related information including payment method details, transaction amounts, and timestamps — this is necessary to process your funds accurately and securely. We also automatically collect technical data when you use our platform, such as your device type, operating system, browser version, IP address, and session activity logs, which help us maintain platform stability and detect unusual access patterns. Any information you voluntarily provide when contacting our support team — such as descriptions of issues or account queries — is also retained so we can resolve your concerns effectively and improve our service over time.
The personal information you provide is used primarily to create and manage your vvj account, verify your identity, and process your deposits and withdrawals in PHP through our supported local payment channels. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies — these communications are essential to your account and cannot be opted out of entirely. Technical and behavioural data collected during your sessions helps us identify and fix platform issues, optimise the mobile experience for players across the Philippines, and ensure that our games and betting markets load reliably on a wide range of devices. Where you have given consent, we may also use your contact information to share relevant promotional updates about new features, game releases, or special offers available on the platform. All data processing activities are carried out in accordance with applicable Philippine data privacy regulations, and we only use your information for the specific purposes described in this policy.
vvj does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — your data belongs to you and is treated with strict confidentiality at all times. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required by Philippine law or a lawful regulatory order to disclose account information to government authorities or law enforcement agencies; in such cases, we will only provide the minimum information necessary to comply with the legal obligation. Our internal access controls ensure that only authorised personnel with a legitimate operational need can view your personal data, and all such access is logged and regularly audited. If you have concerns about who has accessed your account data, you may submit a request to our support team at [email protected] and we will respond within a reasonable timeframe.
We use industry-standard encryption protocols to protect all data transmitted between your device and our servers, ensuring that your login credentials, payment details, and personal information cannot be intercepted during transmission. Our platform infrastructure is hosted in secure environments with access controls, firewalls, and regular security assessments to guard against unauthorised access, data breaches, and cyberattacks. Player passwords are stored using strong one-way hashing algorithms, meaning that even our own staff cannot retrieve your password in plain text — if you forget it, a secure reset process is the only way to regain access. We strongly encourage all players to use a unique, strong password for their vvj account and to enable any additional security features available on the platform, such as login notifications. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security; if you suspect any unauthorised activity on your account, please contact us immediately at [email protected] so we can take prompt action.
Under applicable Philippine data privacy law, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to delete your data in certain circumstances where we no longer have a lawful basis to retain it. You may also object to specific types of data processing, such as the use of your contact details for promotional communications, and we will honour such requests promptly unless we are required by law to continue processing. If you wish to receive a copy of the personal data we hold about you in a portable format, you can submit a data portability request to our support team and we will provide it within a reasonable period. To exercise any of these rights, simply reach out to us at [email protected] with your account details and a clear description of your request; we may need to verify your identity before processing the request to protect your account security. We are committed to responding to all data rights requests in a timely and transparent manner, and we will always explain our reasoning if we are unable to fulfil a particular request.
This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable Philippine regulations, and the most current version will always be available on this page. When we make material changes to this policy, we will notify registered players through a notice on the platform or via the contact details associated with their account, giving you the opportunity to review the changes before continuing to use the platform. Your continued use of vvj after any update to this policy constitutes your acceptance of the revised terms, so we encourage you to check this page periodically. If you have any questions about this Privacy Policy or how your data is handled, you are welcome to contact our support team at [email protected] at any time. For related information about your rights and responsibilities on the platform, you may also review our Terms and Conditions and our Responsible Gaming page.
Registration is quick, free, and open to players across the Philippines. If you have questions before signing up, our FAQ page has you covered.